What methods of payment do you accept?

We accept Mastercard, American Express, ApplePay and PayPal. AfterPay coming soon.

How can I track my order?

The tracking information should be emailed to you as soon as your order has been despatched. If you have not received your despatch email with the tracking information for your order, please email help@cherishcollective.com.au and a member of our Customer Care team will happily look into this for you!

If your order is a REPLACEMENT, you will not receive your tracking link automatically due to these orders being created manually, however if you drop us an email we will be able to provide this for you 24 hours after the order has been shipped.

I haven’t received any tracking information for my order? 

The tracking information should be emailed to you as soon as your order has been despatched. If you have not received your despatch email with the tracking information for your order, please email help@cherishcollective.com.auand a member of our Customer Care team will happily look into this for you!

With replacement orders, due to these being created manually, you will not receive your tracking link automatically however if you drop us an email we will be able to provide this for you.

Can I cancel/amend my order?

Unfortunately, we would be unable to cancel or amend orders once they have been placed.

If your order has been dispatched you are more than welcome to refuse the delivery and your order will be returned to us. Alternatively, you can return your order to us by emailing us at returns@cherishcollective.com.au and your refund will be actioned within 2 working days of us receiving your order back at our warehouse. 

I have received a faulty item!

We’re so sorry to hear you’ve received a faulty/damaged item. We pride ourselves on providing high-quality products that are designed to last so we’d be delighted to get this sorted for you ASAP!

If you could please send over images detailing the fault, along with your order number to

help@cherishcollective.com.au and we’d be happy to sort this out for you!

Please note, we only accept faulty returns within 60 days of purchase however please feel free to get in touch and we will try our best to come to a suitable resolution.

An item is missing from my order!

In the unlikely event that there is an item missing from your order, please contact us immediately at help@cherishcollective.com.au

Please include:

1. Your order number
2. The item you did not receive.
3. A clear photograph the packing slip that was in the order

Once you have sent over this information, our Customer Care team will be more than happy to get this sorted for you as soon as possible!!

I have received the wrong item!

in the unlikely event that you have received the incorrect item, please contact us immediately at help@cherishcollective.com.au

Please include:

1. Your order number
2. The item you did not receive.
3. A clear photograph the packing slip that was in the order

Once you have sent over this information, our Customer Care team will be more than happy to get this sorted for you as soon as possible!!

Why has my order been returned to sender?

If your order tracking shows ‘Returned to sender’ it is likely to be for one of the following reasons:

• The parcel was refused.
• The courier was unable to deliver to the address after several attempts. 
• The delivery address was incomplete.
• The parcel was damaged in transit. 
• The order was not collected from the pickup point within the time period.

We are so sorry that this has happened. As soon as the order is returned back to us, we will aim to issue a refund within 5-10 working days.

Do you ship worldwide?

Yes! We ship worldwide. Please find our shipping information here. 

Do you offer free shipping?

We offer free shipping for domestic orders over $150 and $300 for international orders. But, keep an eye out for any special promotions! 

If I order on a weekend, when will my order be despatched? 

All domestic orders made on a weekend will be shipped on the next working day. However, our cut off on Friday for same day shipping is 10am AEDT.

My tracking is not updating?

All domestic tracking should update within 24 hours of despatch. However, sometimes this may take slightly longer due to courier delays that are outside of our control. If you do not receive any tracking updates within 5 working days of despatch, please contacted help@cherishcollective.com.au and our customer care team will be able to look into this further for you.

For international orders with standard shipping, the tracking should update within 3 working days of despatch. If you have no further tracking updates and have not received your order within 10 working days of despatch, please contact our customer care team.

What is your return policy?

Please refer to our returns policy here.

How do I make a return?

To return your item, please follow the instructions below:

1. Send email to returns@cherishcollective.com.au detailing why you would like to return.
2. Pack your return items, packing slip once approved by our customer service team (with your order number and RMA number displayed clearly).

For all customers:

1. Return your parcel to the following address: RETURNS @ CHERISHCOLLECTIVE, Unit 10, Astra Business Park, Manchester, M17 1SU

2. Keep a record of your proof of postage (if applicable).

3. Once received, we’ll process your refund within 5 working days. Please allow up to 5 working days for refunds to show once processed.

Do you offer free returns? 

Unfortunately, we do not offer free returns. All returns costs are to be covered by the customer.

What is your return address?

I’m outside the 30 day return period, can I still return my item(s)?

If the order was received over 30 days ago, we would be unable to accept this for a refund or replacement. Our company policy states that all items should be returned within 30 days of purchase.

We then extend this to 60 days for anything that would be considered a manufacturing fault or if your items were ordered during the Christmas period. 

If you believe your item to be faulty, please contact help@cherishcollective.com.au and our customer care team will happily assist you in arranging a return/replacement free of charge.

How do I get my 10% off discount code?

To receive 10% off your first order along with updates on discounts, restocks and new releases, sign up to our Newsletter here 

Your discount code will be sent to you via email, please check your junk email if not received. 

Where are you products made?

Whilst we’re unable to give you exact details of who our manufacturers are for confidentiality reasons, we can happily confirm that Cherish Collective™ is incredibly passionate about the working and living conditions for all our staff including those in our manufacturing facilities in China. Cherish Collective™ can confirm that the staff work 8-hour shifts, including breaks with a zero tolerance on forced or child labour.

How are you saving the Earth?

Sustainability is a massive focus and goal for us, so here’s an overview of our journey so far: 

• Our production runs are small and considered to avoid any waste - We’d rather sell out and only bring back specific styles that our community love.
• All of our parcel bags and garment bags are are fully biodegradable.
• All card stock and swing tags are made from 100% recyclable paper printed with vegetable ink.

All garments at Cherish Collective™ are GOTS certified and are made from organic cotton/recycled materials. 

Our next steps in the works

• Sample sales, so none of our samples go to waste or landfill

We hope this helps give you an insight and we look forward to continuing our sustainability journey!

If you are interested in reading more, please click here to be directed to our commitment.

How can I wash/care for my items? 

We provide washing instructions on all product listings, inside the garments themselves, and advise where possible to hand wash (reducing the friction with other fabrics). This is because our high-quality fabrics are designed to feel like a second skin and therefore irritation can occur.

When will this item be back in stock? 

Unfortunately, we create one-off collections, so once we're sold out, we are sold out. However, keep and eye out for any surprise restocks!